Documentation
The CSTS-09 Full Administration Guide in PDF format
Help/Troubleshooting CSTS-09
This is a guide and files on how to troubleshoot common issues from the CSTS-09 e-Learning program. If this document does not help with your Situation please contact the Alberta Construction Safety Association at (780) 453-3311 or 1 800 661 2272 (Toll free within Alberta)
1. Error: User has no permissions on this site
3. Error: Page Cannot be displayed or a Blank screen
4. Error: Video stopped/frozen
6. Error: Administration: No user add button
7. Installing Flash Version 10.3
Error: User has no permissions on this site
There is 2 posible fixes to this
This issue may be experienced when a user is disconnected from the server while attempting to download video content for their course, resulting in a corrupt file. The program will remain responsive to user interaction including menu navigation and lesson selection but specific videos may only partially play regardless of how many times they are reloaded by the user. The fix for this issue is to remove the corrupt files from your internet cache.
After logging the student out of the course begin by selecting “Tools” from the top of your web browser window. Find the Internet Options and click on it to open the options window.
Next, select the “Delete…” button under the Browsing history portion of the General tab.
When the following screen appears, select the “Delete all…” button and then close the window. The student should now be able to log back into the program and continue training as per normal.
Some security settings will prevent users from clearing their own temporary internet files, if this is the case please contact your local system administrator for assistance.
Error: Internet Explorer crashing while going through the course
Error: Question frozen
On occasion, after a question has been answered during the learning portion of the course the system will sit idle and not progress forward to the next question or to the end of the module. If this occurs press the Help button in the top right hand corner of the course three times. The first time the button is pressed the “How to use” video will play, pushing the button a second time will end the video and return you to the course. Pressing the button a third time will trigger the system to check for a stall in the loading process and allow it to proceed.
Quiz not opening
Access to the quiz is based on completion of all of the corresponding lessons within a given module before a proctor is even able to unlock a quiz for the user. Progress is tracked at the end of each lesson, marking it complete as the user moves into the following lesson. On occasion a user may find that they reach a quiz with all of their lessons checked off as complete but their quiz remains locked.
In order to determine the cause of the error an administrator will need to log into the website and select the user’s name followed by the Lessons sub-tab to the right of the Users list. A series of objectives will be displayed, showing the student’s progress. Lessons that are complete are marked as Yes, incomplete lessons will be marked as No. Even though a user may see all of their lessons marked complete on their end a quick look at this tab will show you which lessons are incomplete and must be viewed again in order to allow them to access the quiz.
In the example above, the user will need to review the Employer Responsibilities and Reporting Requirements lessons in order to be able to access the quiz for this module.
Error: Administration: No user add buttonInstalling Flash Player 10.3
Please click on the link below to install the Flash Player 10.3 and keep all default settings.
If you see the error below please follow the Uninstall Flash and reinstall flash
Follow these steps to download and run the appropriate uninstaller for your system:
Uninstalling Flash Player
- Download the Adobe Flash Player uninstaller:
- 32-bit uninstaller: uninstall_flash_player_32bit.exe (229 KB).
- 64-bit uninstaller: uninstall_flash_player_64bit.exe (229 KB)
- Save the uninstaller file, choosing a location where you can find it--your Windows Desktop, for example.
- Exit all applications. Check the taskbar and the system tray to make sure that no user applications are running. For example, if you see icons for browsers or instant messaging (IM) clients such as AOL Instant Messenger or Yahoo! Messenger, right-click the icon and select either Close or Exit. The following image shows how to close the Yahoo! Messenger client after right-clicking its icon in the Windows system tray:
- Run the uninstaller. If you see the message "Do you want to allow the following program to make changes to this computer?," click Yes.
Important! If any applications are using Flash Player when you run the uninstaller, uninstall can complete without deleting all the necessary files. If you accidentally left any applications open, close all applications and run the uninstaller again. Applications that use Flash Player include the following:
- Web browsers such as Internet Explorer
- Instant messaging clients such as AOL Instant Messenger
- Stand-alone SWF applications (SWF files)
- Projectors (*.exe files that play rich media content).
- Restart your computer.
- Open the About Adobe Flash Player page to verify that you have uninstalled Flash Player. If you see an information box similar to the one below, Flash Player was not uninstalled:
In this case, repeat these steps to uninstall Flash Player.
Uninstallation succeeded if:
- The About Adobe Flash Player page tells you that Flash Player cannot be found.
or
- You see a "broken" image such as a blue diamond or a question mark where the Version Information box would normally appear.
Once this is completed please Install Flash